Signatory Organizations Report on COVID-19 Pledge Implementation and Lessons Learned

Over the past months, the financial inclusion sector has embarked on a journey to face the COVID-19 crisis. In the field, financial service providers have taken measures to face the health risks, lockdowns and the economic recession. They have also formed a global coalition to make their voices heard. Debt providers, investors, support organizations and technical assistance providers had to adapt their intervention principles and coordinate their actions.

By signing the Pledge to protect microfinance institutions and their clients in the COVID-19 crisis, 30 signatories committed to complying with some key principles. Six months after the signature of the Pledge, a working group of signatories draws lessons from the implementation of the pledge principles:

• To what extent have we implemented the pledge principles?
• What have been the major challenges?
• What lessons have we learned to better face the crisis and fulfill our Pledge in the months to come?