Showing 1 - 10 of 220 results
Listening To Our People - Learnings From User-Centered Social Payments in the Caribbean
The pace of digital transformation across the Caribbean has accelerated immensely since the onset of the COVID-19 pandemic. Governments throughout the region have adopted digital processes to improve citizens’ experiences receiving payments - particularly women, and social protection programs have been at the forefront of this transformation. WFP Caribbean reflects on progress.
Going Digital Is Not Enough to Reach Scale
More radical organizational change - in the form of self-management - is needed to solve microfinance’s optimization problem.
Turning Crisis Into Opportunity: Advancing Digital Financial Inclusion in Morocco
Increased government-to-person payments help pave the way for a growth in mobile payment accounts
Financial Inclusion in the Technology-Led Globalization Age
Cross-border retail payments and prospects for the Arab region
The Future of Government-to-Person (G2P) Payments: Innovating for Customer Choice in Kenya
Case study examining Inua Jamii's process of reaching the most vulnerable groups in Kenya
The Dynamic Learning Playbook
Your one-stop-shop for turning learning into action
Roadmap to Funding for Financial Institutions
A practical guide to understanding the requirements to secure funding
Make Change Happen: Getting Insurance Providers Ready To Better Serve Low-Income Households
Six steps to help insurance providers design a change management strategy
Leadership and Organizational Culture in Customer Centricity: The Journey of AMK Cambodia
Decoding the DNA of a customer-centric organization
Institutions and Sensemaking of Change: Institutional Frame Switching as Sensemaking of Microfinance in a Pakistani Commercial Bank
Organizational change case study of bank downscaling