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Slide Deck

Agent Networks ​at the Last Mile: Implications for Financial​ Service Providers

This deck shares CGAP's and its partners' comprehensive compilation of recent global knowledge about how Cash-in/Cash-Out agent networks operate in different markets so that it can inform a similar dialogue among financial services providers, policy makers and regulators in other countries.


Developing Rural Agent Networks to Advance Digital Financial Inclusion

This Technical Note is targeted at development funders (donors and DFIs) and provides high level guidance based on CGAP’s prior research on Cash-in / Cash-out (CICO) agent networks.

Slide Deck

Banking-as-a-Service: How it Can Catalyze Financial Inclusion

This reading deck provides an analysis of the Banking-as-a-Service (BaaS) model, a new business model that enables non-banks to offer banking services under their own brand and seamlessly embedded into their digital offering. It also contains four case studies of BaaS providers: Solarisbank (Europe), Cross River (USA), Accendo Banco (Mexico) and Green Dot (USA).


No Small Business: A Segmented Approach to Better Finance for Micro and Small Enterprises

This Focus Note advocates the importance of a segmented approach to addressing micro and small enterprises (MSE) needs and focuses on MSEs with up to 20 employees.


Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving

Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Slide Deck

Women in the Platform Economy: Emerging Insights

This slide deck shares female workers’ experiences and how financial services can help make platforms more inclusive.


How Can Financial Services Support Platform Work? Insights from Five Emerging Markets

Based on research with platforms and their workers across five countries, this report describes the platform ecosystem in emerging markets, the experiences of workers and sellers in key sectors, and how financial services can help these workers improve their livelihoods.

Case Study

TymeBank Case Study: The Customer Impact of Inclusive Digital Banking

The aim of this research is to shed light on the potential of digital banks to deepen financial inclusion in a way that improves the lives of low-income customers.

External Webinar

Tackling the Root Causes of Women's Financial Exclusion

Part of the World Bank Group's Gender Equality and Development +10: Accelerate Equality initiative, this webinar brought together funders and facilitators to share how they diagnose gender norms that impact women’s financial inclusion and economic empowerment in specific country contexts, and how they use these insights to shape their strategies to create a more gender-equitable financial system. 


2020 Trends in International Funding for Financial Inclusion

International funders committed approximately $58 billion to financial inclusion in 2020, a $6 billion increase from the prior year. Commitments from public funders continued to drive growth.