Displaying 1 - 10 of 57
Paper

Consumer Advisory Panels

This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.

Slide Deck

Low-Income Financial Services Market Sizing and Fintech Assessment: Kenya Country Report

This slide deck presents the findings of research estimating the size of the medium and small enterprise and low-income credit markets in Kenya and to assess the potential of fintech firms to meet the needs of those markets.

Slide Deck

Analysis of Peru’s Financial Consumer Listening Mechanisms

This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.

Slide Deck

Women in Rural and Agricultural Livelihoods (WIRAL): Review and Synthesis of Literature and Leading Experience

This document synthesizes research conducted and key learnings to date regarding women in rural and agricultural livelihoods incorporating the work of the five core partners convened to further the WIRAL research agenda.

Slide Deck

COVID 19 Impact on Financial Service Providers

This slide deck presents the summary of analysis on how the pandemic impacted MFI liquidity, portfolio quality, and solvency through the end of 2020, and forward looking stress tests, with solvency scenarios for the FMI sector.

Slide Deck

Using NLP on Social Media to Assess Consumer Risks With Digital Lending Apps in India

This research presents insights on emerging customer risks from digital consumer loans in India, analyzing customer complaints and feedback on Twitter and reviews of digital lending apps on Google Play,

Paper

PAYGo PERFORM, Data Collection Pilot

This report presents the findings of a pilot aimed at testing and refining the PAYGo Performance, Reporting and Measurement (PERFORM) key performance indicators.

Slide Deck

Gender and Cash In / Cash Out (CICO) Networks

This slide deck shows how to apply a gender lens to CICO network development and presents case studies that demonstrate how gender-intentional design works in practice.

Slide Deck

The Role of Inclusive Financial Systems in a Digital Economy

This narrative, designed for financial inclusion practitioners, illustrates how financial services can be positioned to optimize impact in the digital economy.