Displaying 1 - 10 of 45
Paper

The Future of Government-to-Person (G2P) Payments: Three Years of Learning About G2P Choice in Zambia

This case study summarizes key lessons learned during the first three years of implementing a choice-based G2P payments model.

Paper

The Role of Consumer Organizations to Support Consumers of Financial Services in Low and Middle Income Countries

Based on a survey with 36 members of Consumers International from 32 low- and middle-income countries this report highlights key approaches that consumer associations can use to advocate for better financial consumer protection.

Paper

Strategic Synthesis of Key Thinking and Experience of Work, Livelihoods, and Financial Services

Research supporting a new framework for livelihoods and financial services

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Impact of Economic and COVID-19 Crises on Microcredit Borrowers

Findings based on quantitative and qualitative research conducted over the phone (questionnaires and in-depth interviews)

Slide Deck

Agent Network Journeys: Country Deep Dives

Detailed country case studies on the agent network journey
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Persona and Social Norm Overlay: Design Template

Unpacking how social norms impact women's ability to interact with financial services

Paper

Social Norms and Persona Design: Background Note

Understanding social norms that impact women’s ability to interact with financial services

Slide Deck

Personas of Women Entrepreneurs

Reflections of social norms amongst women Syrian entrepreneurs in Turkey

Paper

Developing Country Central Banks of the Future as Cyber-Security Champions, Coordinators and Cheerleaders

Highlighting the need for more public-private dialogue and collaboration to effectively address cyber security risks
Slide Deck

Financial Inclusion Story of Ride-Hailing: Stories from Gojek and Grab Drivers in Indonesia

Highlights from interviews with six ride hailing drivers their relationships with ride-hailing companies