Being Smart About Mobile Money
A case study with two financial service providers in Burkina Faso explores seven risks involved in bringing savings groups into digital finance.
First, Do No Harm
As the microfinance sector has matured, client protection principles have been introduced around issues such as interest rates and product transparency, fair pricing and appropriate product design. But where do gender-based risks fit into these principles?
Big Data Also Means Big Privacy and Security Challenges
How can we take advantage of the opportunities big data offers while respecting people’s privacy?
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
Detecting Borrower Distress
There is an urgent need in India and globally to design policies to prevent over-indebtedness. But first, it must be measured. A new framework for monitoring credit markets proposes how.
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
Exploring New Markets Through Disaggregated Customer Data
A new tool from the WSBI’s Scale2Save initiative makes public datasets in Nigeria more accessible for gathering customer data and insights.
Consumer Protection in a Digital Age
The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
The World Is Mobile, Why Isn’t Our Data?
Over 164 million migrant workers make a living in a foreign country, and almost 26 million refugees have been forced to flee due to conflict. Unfortunately, while migrant workers are on the move, their data is not, often preventing them from accessing financial services or better jobs. Developing a digital identity system is one potential solution to this problem.
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.