This webinar recording shares progress-to-date made by the PAYGo PERFORM working groups to develop a reporting framework and set of key performance indicators for the PAYGo solar industry.
Employees and agents play an important role in shaping customer's experience. Learn how managers can equip them to deepen customer relationships.
This webinar recording explores challenges and offers guidance on how organizations can use the change management process to achieve customer centricity.
This webinar explores various consumer financing approaches for expanding access to clean cooking fuels for household energy, including microfinance, pay-as-you-cook and digital finance.
In this webinar, experts from FSD Africa, Kenya Commercial Bank and CGAP's Gateway Academy discuss how to strengthen the value proposition of digital learning sector-wide.
In this webinar, we explore important questions about the future of microfinance. Our invited speakers Ira Lieberman, Chairman and CEO of LIPAM International and Paul DiLeo, Founder and President of Grassroots Capital Management Corp, discuss key takeaways from a two-day workshop held at Lehigh University’s Martindale Center with 34 leaders from the global microfinance community.
The discussion aims to answer the following questions:
Listen to this webinar recording to learn about new tools from CGAP, MIX, One Acre Fund, and i2i shedding light on smallholder families by putting demand- and supply-side data at your fingertips.