Using Customer Insights to Drive Your Crisis Response: A Conversation With FINCA International and Annapurna
Join SPTF next week for a discussion on how to use client data to improve your response to COVID-19.
SPTF will demonstrate the COVID-19 Client Interview Tool--a survey instrument used by financial service providers to understand and support their customers during this crisis. FINCA International and Annapurna will discuss how they collect insights from customers, what they have learned about their customers' needs during this crisis, and how this knowledge has shaped their crisis response strategy.
Join the conversation! These two organizations have important lessons to share and we want to hear yours too.
Did you miss Webinar #1 in this series? Watch the webinar here.