Displaying 1 - 10 of 23

SPTF and Cambodia Microfinance Association Sign Agreement to Strengthen Client Protection in Cambodia’s Financial Services

The partnership will help chart a roadmap for responsible growth, financial stability and customer protection in Cambodia's microfinance and broader financial sector.


Outcomes Management for Financial Service Providers: A Proposed Standard Framework Aligned With the Sustainable Development Goals

This report aims to contribute to building a framework of actionable indicators based on the SDG targets that can answer the need for a simple, credible methodology to monitor outcomes.


SPTF and CERISE launch the Client Protection Pathway

The new initiative will support financial service providers to implement client protection.


The COVID-19 Client Interview Tool for Financial Service Providers

A set of standardized questions FSPs can use to interview their clients during the pandemic.

External Webinar

How Analytics Can Help Providers Become More Customer-Centric

This webinar recording shares insights on customer analytics journey in an organization and helps you identify key customer-related questions that can be answered with an analytical approach. 


Assessment of the Sustainable Performance of SME Finance Service Providers

Applying an SME lens to environmental and social performance standards
Case Study

Case Study of KOMIDA: A Journey to Implement the Universal Standards for Social Performance Management

Lessons learned from an Indonesian MFI's experience with social performance management