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FinDev Blog
Responsible Equity Exits: Lessons From Cambodia
What can impact investors learn from Taylor Swift? Ensure their investments end up in good hands when it's time to sell.
By Daniel Rozas
FinDev Blog
Four Major Challenges Faced by Mobile Money Users in Senegal
As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.
By Corinne Riquet, Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals
The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.
By Dr. Assad Umar, Consumers International
FinDev Blog
Financial Health and Consumer Protection: Two Frameworks Converging
What do these distinct yet overlapping frameworks have in common and how do they affect each other?
By Eric Duflos & Juan Carlos Izaguirre, CGAP
FinDev Blog
Social Investors’ Message on Client Protection: “Financial Service Providers Don’t Have to Do It Alone”
A new roadmap and certification program supports providers to implement client protection standards.
By Leah Wardle, SPTF
FinDev Blog
Detecting Borrower Distress
There is an urgent need in India and globally to design policies to prevent over-indebtedness. But first, it must be measured. A new framework for monitoring credit markets proposes how.
By Dwijaraj Bhattacharya, Dvara Research
FinDev Blog
Can Lenders Also Sell Insurance and Investment Products?
How to ensure the sale of appropriate non-credit products to microcredit customers
By Sowmini Prasad & Deepti George, Dvara Research
FinDev Blog
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
By Dr. Peter Mwencha & Martin Mulwa
FinDev Blog
Consumer Protection in a Digital Age
The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.
By Elisabeth Rhyne, Center for Financial Inclusion
FinDev Blog
First, Do No Harm
As the microfinance sector has matured, client protection principles have been introduced around issues such as interest rates and product transparency, fair pricing and appropriate product design. But where do gender-based risks fit into these principles?
By Bobbi Gray, Women’s Financial Inclusion Community of Practice