A Case Study on Connecting With Low-income Customers Through Digitalisation

Digitalization is revolutionizing the way financial service providers conduct their business. This new publication explores the answers to a question that many executives are asking: How best to digitalize a financial institution?

The case study draws upon management consulting literature to assess digitalization strategies in a pragmatic way. It also assesses three leading African financial organizations against this framework: Al Barid Bank, Morocco; Equity Bank, Kenya; and Consolidated Bank, Ghana.