The landscape of financial inclusion is changing. Microfinance institutions now face competition from fintechs, mobile network operators and other players outside of the traditional financial sector who can offer faster, more convenient and more affordable access to financial services. In order to remain relevant and continue to meet their clients’ needs, MFIs must adapt by undergoing digital transformation. There are a number of different approaches to this process of digitization. They can range from digitizing existing products and services, to partnering with fintechs, to a complete transformation of processes and the introduction of new digital financial services.

What can you find in this Topic Hub?

Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of digital transformation for microfinance. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.

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Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.

Case Study

The objective of this study is to explain the role Al-Amal Microfinance Bank online services played amid the pandemic.

Case Study

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.