To drive inclusive finance in Nigeria, and  EFInA and WSBI’s Scale2Save program are launching the Persona Segmentation Toolkit which allows financial institutions in Nigeria to use the EFInA financial access data, demographic, and socio economic household data in a simple, practical way.

This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.

The objective of the research is to conduct a qualitative and quantitative study to identify opportunities related to the launch of a digital tontine offer.

This publication examines the challenges of finding and using data in African countries and takes the examples of three financial service providers who are already reaping the benefits of a transition to data-driven, customer-centric operations and product portfolios.

This case study looks at a variety of African agricultural platform providers and more closely at three platform models: bank-led, fintech-led and telco-led.

This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

This case study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.

This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.