State of the Savings and Retail Banking in Africa
This publication examines the challenges of finding and using data in African countries and takes the examples of three financial service providers who are already reaping the benefits of a transition to data-driven, customer-centric operations and product portfolios.
Savings and Retail Banking in Africa Research Series: A Case Study on Digital Platforms Serving the Agricultural Sector
This case study looks at a variety of African agricultural platform providers and more closely at three platform models: bank-led, fintech-led and telco-led.
A Case Study on Connecting With Low-income Customers Through Digitalisation
This case study draws upon management consulting literature to assess digitalization strategies and evaluates three leading financial organizations in Morocco, Kenya and Ghana against this framework.
Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.
Savings and Retail Banking in Africa: A Case Study on Mobile Financial Services
This case study benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.
Savings and Retail Banking in Africa: A Case Study on COVID-19
This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.