Mobile Money Enabled Cash Aid Delivery

Operational handbook for mobile money providers

Billions of dollars in humanitarian cash and voucher assistance (CVA) programs are currently delivered1 annually, and the humanitarian sector predicts this rapid growth will continue. Much of this assistance is delivered through digital channels, such as mobile money. This handbook provides essential background on the humanitarian sector and CVA programs. It further outlines the operational steps involved in delivering CVA successfully and features best practices and lessons from mobile network operators operating in humanitarian contexts.

The objective of this handbook is to help mobile money providers assess whether it is strategic for them to deliver CVA and provide guidance on executing CVA operations successfully. The handbook highlights both the opportunities and the challenges of these engagements and outlines the key operational phases.

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