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The State of the Industry Report on Mobile Money 2024

This report describes the state of the mobile money industry worldwide at the end of 2023, covering important developments and trends in the sector, with a focus on financial inclusion and the opportunities created for small enterprises. 


The Impact of Mobile Money Interoperability on Financial Inclusion

This report assesses the impact of mobile money interoperability by considering the economic literature on interoperability more generally and utilizing a case study approach in five mobile money countries: Ghana, Kenya, Malawi, Rwanda and Tanzania.


Understanding Women Micro-Entrepreneurs’ Use of Mobile Phones for Business

This report provides new data and insights from 10 low- and middle-income countries on the use of mobile phones by women micro-entrepreneurs and the challenges that prevent them from using mobile services for business.


Digitally Enabled Climate Finance

This report provides emerging insights on the role of mobile and digital technology in accessing and delivering climate finance in low- and middle-income countries.


Empowering Women Micro-Entrepreneurs Through Mobile

This landscape report sheds light on how women micro-entrepreneurs use mobile for business in low- and middle-income countries.

Slide Deck

Mobile Money Agents: Sustainability in the Digital Era - Findings From Mozambique

This report looks at the pressing challenges affecting Mozambican mobile money agents to inform the players in the ecosystem and create sustainable strategies to improve agent networks.


The Value of Pay-As-You-Go Solar for Mobile Operators: Insights From Customer Journeys in Benin and Côte d’Ivoire

Building on a 2020 GSMA study which showed that PAYG solar energy customers use mobile money significantly more than other mobile customers, this study looks at 120 in-depth interviews to understand the reasons behind customers' increased usage of mobile money.

Guide / Toolkit

Mobile Internet Skills Training Toolkit

This Toolkit offers a set of free resources to teach people the basic skills they need to access and use mobile internet consisting of short lessons available in PDF and video format.


Mobile Money and Consumer Financial Health

This paper explores key risks to consumer financial health relating particularly to low-to-middle-income countries where mobile money is most prevalent, and how the industry stakeholders are addressing these through best practice examples.