IPA Hosts UN Secretary-General’s Special Advocate Queen Máxima to Meet With Mobile Money Users in Tanzania
In her role as UNSGSA, Queen Máxima spoke with entrepreneurs and mobile money agents at the market to better understand the impacts of mobile money on the growth of their businesses.
Inclusive Instant Payment Systems: An Evidence Based Approach From Design to Impact
This white paper summarizes how interoperable payment systems work and discusses the status of interoperability in emerging markets.
Understanding Women’s Access to Credit and Loans
This publication offers an overview and gender-disaggregated data analysis of the Nigerian lending market, and provides valuable insights on 100 million adult Nigerians' behaviors and financial preferences.
Translating Digital Credit Transaction Data Into Consumer Protection Supervision
This toolkit is aimed at addressing the opportunities and challenges of using digital credit transaction data for consumer protection market monitoring.
Measuring Fees and Transparency in Nigeria’s Digital Financial Services
This study investigates three key barriers preventing many potential customers from joining the formal financial system: the reliability of financial services, the cost of using these services, and the limited transparency of cost information.
Beneficiary Experience of Digital Government-to-Person (G2P) Payments in Bangladesh, Colombia, and the Philippines
This study explores consumers' experience with digital cash transfers, and supports policy recommendations to improve the effectiveness of G2P payments and future financial inclusion.
Leveraging Customer Complaints Data to Monitor Consumer Protection in Mobile Services in Uganda
This report summarizes the key findings and recommendations from IPA's work with the Uganda Communications Commission analyzing complaint records of mobile financial services users.
Social Media Usage by Digital Finance Consumers
This project analysis provides insights into the types of consumer protection issues faced by consumers across financial providers in Kenya, Nigeria, and Uganda.