Financial Inclusion in the COVID-19 Era

Policy responses in West Africa

This paper explores the financial inclusion perspective of COVID-19-related interventions in various West African countries, with special emphasis on digital financial services (DFS). It examines:

  • The impact of COVID-19 on the DFS market in West Africa
  • How various financial regulators and financial service providers have responded to the pandemic to sustain the gains in financial inclusion over the past few years

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