Resilient and Inclusive Financial Services Delivery During COVID-19
Toronto Centre report draws on the lessons that main actors in Zambia, Rwanda, and Sierra Leone have learned about resilience in the times of COVID-19. It identifies key insights into how these actors have continued to expand financial inclusion and what the current risks are:
- The growing importance of digital financial services both in the short term and long run as services expand.
- The importance of an environment that is conducive to digital inclusion for the most marginalized markets.
- The rising risks relating to trust and concerns around data privacy, transparency and fraud in a time when face-to-face models are more difficult to achieve.
- The need to enhance information gathering for effective and realistic supervision.