Incorporating Environmental Criteria in Social Performance Management Standards
The updated Universal Standards provide improved, more practical guidance for financial service providers.
What 18,000 Clients Say About Their Microfinance Experience
A new Microfinance Index captures client-level outcomes across five dimensions of impact, providing us with key insights that help us understand how client outcomes vary with different types of microfinance services.
Universal Standards for Social and Environmental Performance Management
The Universal Standards help financial service providers put clients and the environment at the center of all strategic and operational decisions, with the result that clients benefit from using financial products and services.
Social Performance Management in Microfinance: Practices, Results and Challenges in Sub-Saharan Africa
The Universal Standards for Social Performance Management – Where Do We Go From Here?
Microfinance Barometer 2018
Microfinance Barometer 2017
Voice of the Client
This report presents the findings of the Voice of the Client pilot project, with the objective to strengthen the application of Client Protection Principles in the microfinance sector and ensure that financial services are tailored to meet client needs.
What’s Working and What’s Not in Social Performance Management?
An honest conversation about social performance in Latin America at the SPTF Annual Meeting
Bottom-Up or Top-Down: Which Way Should Regulation Go?
When does microfinance regulation help the institutions it covers, and when does it hinder them? A lively conversation took place at the SPTF Annual Meeting between regulators and the regulated in Latin America.