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Technical Report on the Consumer Credit Insurance Market in South Africa
Designing appropriate regulatory policies to strengthen the consumer credit industry
Computer Aided Processing in the MF-Industry: Loan Tracking: The Case of SUMS in South Africa
Has computerization for microfinance institutions come of age?
Electronic Banking of the Unbanked: It Is Time to Change the Model
Can MFIs offer electronic banking services to the unbanked?
Consumer Experiences in Branchless Banking
Reaching vulnerable populations through branchless banking
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.