Facts and figures tell us the story of financial inclusion, and give us information we need to understand how far we’ve come and what more needs to be done. Demand-side datasets, such as the World Bank’s Global Findex, provide information on customers and how they behave, while supply-side datasets, such as the IMF’s Financial Access Survey, provide information on financial service providers and what they offer. 

Data comes in all shapes and sizes, and there are now more data and types of data available than ever before. With the proliferation of digital devices, apps and mobile services, people’s digital footprints have grown exponentially, creating large amounts of electronic data referred to as big data. As the volume and the complexity of data increases, powerful computing tools and algorithms are needed to analyze and interpret it. Data can help financial service providers to develop services tailored to client needs, acquire new clients, facilitate cross-selling activities, and lower their operating costs. But increasing data collection can also bring with it greater risks, including privacy and security challenges that microfinance institutions and other financial service providers need to be equipped to manage. 

What can you find in this Topic Hub?

Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of data for financial inclusion and microfinance. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.

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Paper

Using data collected to test an initial set of Data Standards for Inclusive Fintech, this report presents insights into what we can learn about fintechs as businesses and how they address challenges of inclusion. 

Paper

With the rise of digital technologies, the use of personal data by private companies is growing rapidly. But how do we know they will use this data responsibly and in consumers’ best interests?

Guide

How financial services providers can use data analytics to better segment and serve customers