A committed, well-trained, and competent workforce is one of the keys to successful delivery of financial services. However, many financial service providers struggle to find qualified, committed staff in a constantly evolving sector. Often, companies do not invest enough time and resources in staff development and training, leading to inefficiencies or failures in service delivery.

Affordable, ongoing training is a critical need for most microfinance institutions, and in recent years online training, or a combination of online and in-person courses, offered by various training providers, including Gateway Academy, have emerged to address this need. Through effective hiring and active and ongoing human resource management, institutions can improve staff capacity and better equip themselves to deliver high-quality services to their customers.

What can you find in this Topic Hub?

Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of human resources for financial inclusion. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.

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Case Study

This LAPO Microfinance Bank case study shares lessons from their experience in developing and implementing a change management program to underpin its launch of a savings product.


This publication maps out the current landscape of Human Resource Development practices among MFIs, and sheds light on the relationship between HR practices and MFI performance.


Identifying market gaps for digital learning services which meet the needs of HR professionals