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FinDev Interview

A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines

Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Blog

Does Informal Finance Still Matter?

Informal Savings Mechanisms (ISMs) have long been important to many people’s day-to-day money management across Africa. But as formal financial services become much more prevalent in the region, what will happen to these ISMs? Will they fall by the wayside as the digital revolution takes over? 
FinDev Blog

Past the Tipping Point? A Look at Zambia’s Digital Financial Services Market

Digital financial services (DFS) and FinTech innovations continued to grow in 2017, with increased trust in DFS and more interoperability. But challenges remain...