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FinDev Blog
Customer Engagement During COVID-19
Three principles for communicating and strengthening relationships with clients through and beyond the current crisis
By Seth B. Spiro, FINCA Impact Finance
FinDev Guide
COVID-19 FinDev Weekly Update | 24-30 April 2020
A roundup of the most relevant coronavirus-related news, resources and events from the past week
FinDev Guide
COVID-19 FinDev Weekly Update | 17-23 April 2020
A roundup of the most relevant coronavirus-related news, resources and events from the past week, carefully curated by FinDev editors for the microfinance and financial inclusion community.
FinDev Blog
Postal Remittances Are Not Immune to a Pandemic
Early trends point to a drop in remittance volumes as Posts step up to serve their communities in a time of crisis
By Saleh Khan, Universal Postal Union
FinDev Blog
Urgent: A Rescue Plan for the Microfinance Sector
A proposal for key principles and structures to help MFIs and their clients survive the pandemic-induced economic crisis
By Ira Lieberman & Paul DiLeo
FinDev Guide
COVID-19 FinDev Weekly Update | 10-16 April 2020
A roundup of the most relevant coronavirus-related news, resources and events from the past week, carefully curated by FinDev editors for the microfinance and financial inclusion community.
FinDev Guide
COVID-19 FinDev Weekly Update #2
A roundup of the most relevant coronavirus-related news, resources and events from the past week, carefully curated by FinDev editors for the microfinance and financial inclusion community.
FinDev Blog
Treating Staff Responsibly During the Pandemic: Three Things to Do Today
How can we get to the other side of coronavirus with customer and employee relationships intact?
By Leah Wardle, SPTF
FinDev Blog
Improving the Financial Health of Micro-Entrepreneurs
Long-term, personalized support is needed to achieve the behavioral change necessary for most micro-entrepreneurs’ financial health.
By Mathilde Bauwin, ADA
FinDev Blog
Three Principles to Help Financial Cooperatives Weather the COVID-19 Storm
What can financial cooperatives and their supervisors do to manage the economic fallout from the coronavirus pandemic?
By Dave Grace, International Credit Union Regulators’ Network (ICURN)