Behavioral biometrics, an emerging technology which uses AI and machine learning to examine behavioral patterns to authenticate users, presents the financial inclusion sector with exciting opportunities as well as challenges.

As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.

The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.

Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.  

Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.

Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem 

The Smart Campaign's new standards and guidance for digital finance mark a profound shift for the sector - from a previous focus on staff behavior towards clients, to the increasing importance of product design and delivery, as well as data protection.

A case study with two financial service providers in Burkina Faso explores seven risks involved in bringing savings groups into digital finance.