Visión Banco: Creating a Comprehensive Staff Training Program
This case study is directed toward microfinance providers who seek to improve their social performance management practices. The case of Paraguayan bank Visión Banco highlights how an institution can implement a comprehensive staff training program.
The good practices discussed in this case study exemplify how providers can implement one of the standards found in the SPTF Universal Standards for Social Performance Management: The institution communicates to all employees the terms of their employment and provides training for essential job functions (Standard 5b).
This standard is an important part of treating employees responsibly, as all employees should clearly understand what is expected of them at work and how to do their jobs successfully.