A provider's social performance refers to its effectiveness in achieving its stated social goals and creating value for clients. Social performance management (SPM) refers to the systems that organizations use to achieve their stated social goals and put customers at the center of strategy and operations. If a provider has strong SPM practices, it is more likely to achieve strong social performance.
What can you find in this Topic Hub?
Curated by FinDev editors, this Topic Hub offers you access to key resources contributed by organizations around the world who work on the topic of social performance for financial inclusion. Our latest blogs and publications on this topic are featured here (in the Resources Tab above), and you can find a collection of papers, case studies and guides to explore further. When there are upcoming webinars, events and recent news on this topic, they will be featured in the Topic Hub as well, so make sure to come back regularly for the latest on this topic. Finally, we’ve selected some key additional resources, which are listed on the right here, where you can learn even more about this topic.
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Featured
A new Microfinance Index captures client-level outcomes across five dimensions of impact, providing us with key insights that help us understand how client outcomes vary with different types of microfinance services.
This publication is the world’s first microfinance social performance report grounded in customer voices, featuring 72 microfinance organizations that serve a total of 25 million clients in 41 countries across the globe.
Social Performance Task Force (SPTF)
The SPTF is a global membership organization that works to advance social performance management (SPM) - a management style that puts clients at the center of every decision.
News & Events
The latest news and upcoming events and training from the global financial inclusion community on this topic.