Guide / Toolkit

Client Outcome Performance (COPE) Indicators Database and Instructions

Tool for compiling, monitoring and analyzing MFI clients' poverty levels and other data

The COPE Indicators database is aimed at helping microfinance institutions (MFIs) track and monitor their client outcome performance indicators. It is built to 1) compile clients' poverty levels using the Progress out of Poverty Index (PPI) developed by the Grameen Foundation and other user-defined data collected through a survey and 2) provide a general analysis as well as a detailed analysis of the possible correlations between indicators.

While one main obstacle to understanding changes in client well-being for MFIs is choosing strategically among many indicators, another obstacle that MFIs face is in timely data-analysis and interpretation. Therefore, this simple Microsoft Excel-based tool was developed to assist with data collection, data analysis, and interpretation. 

About this Publication

By Gray, B., Rao, DSK & Rogers, S.