Slide Deck

The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data​

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This Slide Deck is a supplement to the official CGAP Blog "How Are Mobile Money Agents Protecting Customers’ Data in Uganda?" (December 2022). 

The study presents findings from a research commissioned by CGAP, conducted in partnership with MicroSave Consulting (MSC), to identify good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices in Uganda. It also examines how Uganda’s Data Privacy & Protection Act has helped to strengthen providers’ data protection practices.


This work was funded in whole or in part by CGAP. Unlike CGAP's official publications, it has not been peer reviewed or edited by CGAP, and any conclusions or viewpoints expressed are those of the authors, and they may or may not reflect the views of CGAP staff.

About this Publication

By Myra Valenzuela​, Eric Duflos​, David Medine​, Majorie Chalwe-Mulenga, Akhand Jyoti Tiwari​, Arshi Aadil​, Surbhi Sood​ & Thomas Murayi Maina