The Role of Mobile Money Providers and Their Agents in Protecting Customers’ Data
This slide deck presents research findings identifying good practices of responsible agents in safeguarding their customers’ data and the role that providers can play in promoting these practices.
CGAP Strengthening Climate Resilience & Adaptation Through Financial Services
This slide deck presents the findings of desk research on climate-responsive and climate-supportive financial products that currently exist in the global market.
Making Digital Platforms Work for Women in Rural Agricultural Livelihoods
The primary objectives of this work were to understand how platform-specific responses can unlock social and economic value, identify best practices and provide guidance to key stakeholders to improve platform services for rural women.
Gender Norms in Financial Inclusion: Diagnostic Guidance
The Diagnostic Guidance is intended for funders and facilitators who support women’s financial inclusion efforts and who want to gain behavioral insights into the uptake and usage of financial services among women.
Consumer Risks and Digital Financial Services: A Côte d’Ivoire Study
This study is part of the activities of the Laboratory for the Protection of Digital Financial Services Users launched by CGAP in 2021 with an objective to accompany local actors in building a responsible ecosystem for digital financial services.
Consumer Advisory Panels
This paper synthesizes desk research and in-depth discussions with consumer advisory panel representatives around the world.
Low-Income Financial Services Market Sizing and Fintech Assessment: Kenya Country Report
This slide deck presents research findings estimating the size of the medium and small enterprise and low-income credit markets in Kenya, and assesses the potential of fintech firms to meet the needs of those markets.
Analysis of Peru’s Financial Consumer Listening Mechanisms
This slide deck presents the findings of research commissioned by CGAP as part of its work on empowering market conduct authorities and other stakeholders to monitor consumer risks and elevating collective consumers’ voice.
Bancolombia: Financial Inclusion and Banking Correspondents
This case study goes in-depth on how the Bancolombia's agent network expansion strategy evolved and the agent network management models it developed to increase geographic coverage in a viable manner.
Women in Rural and Agricultural Livelihoods (WIRAL): Review and Synthesis of Literature and Leading Experience
This document synthesizes research conducted and key learnings to date regarding women in rural and agricultural livelihoods incorporating the work of the five core partners convened to further the WIRAL research agenda.