This report identifies pressing issues in the social commerce ecosystem, such as unclear regulatory frameworks, limited trust and protections for customers and sellers, and fragmented digital tools for each sales step that make transactions inefficient. 

This publication offers a comparative analysis of data protection laws across Asia and Africa, identifying enforcement gaps and proposing reforms to foster secure, inclusive, and trust-driven digital ecosystems in emerging economies.

The goal of this research is creating digital financial services that users genuinely trust and feel confident using, making finance fairer and more inclusive for all.

This study assesses the direct and indirect impacts of climate change on livelihoods, customers’ coping and adaptive strategies, and their use of financial services to manage climate risks.

This study highlights the critical role of female cash-in cash-out (CICO) agents in financial inclusion, outlines key barriers they face, and offers strategies to support them across their business lifecycle.

This comprehensive research report delves into the diverse nuances of India’s informal MSME landscape.

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

This study highlights the approach used to enable women to access credit and develop income-generating activities that contribute to their empowerment and give them access to microcredit.

This paper combines insights from a review of relevant literature with insights from focus group discussions and individual interviews of those most impacted by climate shocks and stresses.