“Agent Lifecycle Playbook” is a comprehensive guide to ensure high-performing, resilient, and inclusive agent networks. This playbook is based on global insights, which outline effective practices across the full agent lifecycle.

This policy note presents strategic recommendations to advance women’s financial inclusion in Indonesia and improve their financial health and well-being.

This report identifies pressing issues in the social commerce ecosystem, such as unclear regulatory frameworks, limited trust and protections for customers and sellers, and fragmented digital tools for each sales step that make transactions inefficient. 

This publication offers a comparative analysis of data protection laws across Asia and Africa, identifying enforcement gaps and proposing reforms to foster secure, inclusive, and trust-driven digital ecosystems in emerging economies.

The goal of this research is creating digital financial services that users genuinely trust and feel confident using, making finance fairer and more inclusive for all.

This study assesses the direct and indirect impacts of climate change on livelihoods, customers’ coping and adaptive strategies, and their use of financial services to manage climate risks.

This study highlights the critical role of female cash-in cash-out (CICO) agents in financial inclusion, outlines key barriers they face, and offers strategies to support them across their business lifecycle.

This comprehensive research report delves into the diverse nuances of India’s informal MSME landscape.

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.