This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

A Case Study on Innovative Business Models

This case study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.

Examples, lessons and challenges associated with remote data collection

This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.

Insights on how young people manage their money

Possible approaches and tools

A guide to support financial institutions embarking on their digital transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs

Learning from the experience of nine African MFIs deploying digital financial services