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Case study

Savings and Retail Banking in Africa: A Case Study on Innovative Business Models

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Case study

Savings and Retail Banking in Africa

A Case Study on Innovative Business Models
Paper

Savings and Retail Banking in Africa: A Case Study on Mobile Financial Services

This case study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.

Case study

Savings and Retail Banking in Africa: A Case Study on COVID-19

This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.

Paper

Moving Proximity From Critical Issue to Addressable Challenge

Possible approaches and tools
Paper

A New Banking Model for Africa: Lessons on Digitization From Four Years of Operations

A guide to support financial institutions embarking on their digital transformation
Guide

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs
Case study

Turning MFI Digital Strategies Into Reality

Learning from the experience of nine African MFIs deploying digital financial services