Displaying 1 - 10 of 63
Paper

Gender-Diverse Agent Networks Foster Channel Activity and Financial Inclusion for Women

This study shares insights from gender-lensed data analytics in the Democratic Republic of Congo.

Paper

Savings and Retail Banking in Africa: Unpacking the Customer Through Demand Side Data

This publication examines the challenges of finding and using data in African countries and takes the examples of three financial service providers who are already reaping the benefits of a transition to data-driven, customer-centric operations and product portfolios.

Case Study

Savings and Retail Banking in Africa: A Case Study on Innovative Business Models

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

Case Study

Savings and Retail Banking in Africa

A Case Study on Innovative Business Models
Paper

Savings and Retail Banking in Africa: A Case Study on Mobile Financial Services

This case study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.

Case Study

Savings and Retail Banking in Africa: A Case Study on COVID-19

This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.

Paper

Moving Proximity From Critical Issue to Addressable Challenge

Possible approaches and tools
Paper

A New Banking Model for Africa: Lessons on Digitization From Four Years of Operations

A guide to support financial institutions embarking on their digital transformation