Displaying 1 - 10 of 59
Savings and Retail Banking in Africa
This case study benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.
Remote Data Collection During the Time of COVID-19: Lessons from Rwanda
Examples, lessons and challenges associated with remote data collection
Savings and Retail Banking in Africa
A case study on COVID-19: from a customer, retail banking and regulatory perspective
Young People in Africa: Research Showing Opportunities for Financial Service Providers in Morocco, Nigeria and Senegal
Insights on how young people manage their money
Moving Proximity From Critical Issue to Addressable Challenge
Possible approaches and tools
A New Banking Model for Africa: Lessons on Digitization From Four Years of Operations
A guide to support financial institutions embarking on their digital transformation
Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation
Guidance on the cultural and interpersonal aspects of this process for MFIs
Turning MFI Digital Strategies Into Reality
Learning from the experience of nine African MFIs deploying digital financial services
Small Businesses and Digital Financial Services
Predictive modelling and segmentation for market sizing and product design
Delinquency Management Technical Brief
Addressing the need for ongoing training and change management as keys to managing delinquency