This publication examines the challenges of finding and using data in African countries and takes the examples of three financial service providers who are already reaping the benefits of a transition to data-driven, customer-centric operations and product portfolios.

This study describes six business models to address the challenges financial service providers are increasingly facing as a result of digitization and the pandemic.

A Case Study on Innovative Business Models

This case study​ benchmarks the impact and potential of mobile financial services in several low-income markets in Africa.

Examples, lessons and challenges associated with remote data collection

This report looks at how the COVID-19 pandemic has changed bank customer behavior in Africa.

This study shares insights from gender-lensed data analytics in the Democratic Republic of Congo.

Insights on how young people manage their money

Possible approaches and tools

A guide to support financial institutions embarking on their digital transformation