Displaying 1 - 10 of 58
Case study

Savings and Retail Banking in Africa

A case study on COVID-19: from a customer, retail banking and regulatory perspective

Paper

Moving Proximity From Critical Issue to Addressable Challenge

Possible approaches and tools
Paper

A New Banking Model for Africa: Lessons on Digitization From Four Years of Operations

A guide to support financial institutions embarking on their digital transformation
Guide

Changing Change Management: Adapting Internal and External Culture in Times of Digital Transformation

Guidance on the cultural and interpersonal aspects of this process for MFIs
Case study

Turning MFI Digital Strategies Into Reality

Learning from the experience of nine African MFIs deploying digital financial services
Paper

Small Businesses and Digital Financial Services

Predictive modelling and segmentation for market sizing and product design
Paper

Delinquency Management Technical Brief

Addressing the need for ongoing training and change management as keys to managing delinquency
Paper

Artisan Training to Improve Housing Quality

Findings confirm connection between access to quality affordable housing and skilled labor