Displaying 1 - 10 of 518
Slide Deck

Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Slide Deck

Understanding Users’ Experience With Digital Lending Applications in India

This slide deck shares the results of a survey conducted by MSC and FACE to analyze user knowledge and behavior regarding digital lending applications (DLAs) and digital loans.

Slide Deck

Empowering Rural Women in Mali Through Self-Help Groups

This study highlights the approach used to enable women to access credit and develop income-generating activities that contribute to their empowerment and give them access to microcredit.

Paper

White Paper: Elevating the Voices of Affected People in Climate Adaptation

This paper combines insights from a review of relevant literature with insights from focus group discussions and individual interviews of those most impacted by climate shocks and stresses.

Slide Deck

Understanding Customers in Environments of Severe Climate-Related Weather Events

This demand side study in Nigeria and Bangladesh aims to provide firsthand information about how vulnerable people build and lose resilience, as well as a close view of how they gather and spend funds to cope with a climate crisis.

Paper

Indigenous Financial Service Research in Kenya, Ghana, and Togo

MSC conducted qualitative research in Kenya, Ghana and Togo and found that Indigenous Financial Services (IFS), such as rotating savings and credit associations (ROSCAs), informal moneylenders and burial societies play a critical role in driving access to finance for micro and small enterprises (MSEs).

Slide Deck

The Six Village Story – India: An Assessment of the Real Gap in Financial Inclusion

This study intends to unpack the on-ground status of financial inclusion in six villages in India.

Paper

Conversational Payments on UPI: Unlocking New Frontiers for Next-Generation Payments

This white paper, highlights a solution to improve inclusivity for underserved users who lack smartphone access and become a game changer in the payments space.

Paper

Building an Ecosystem of Collections Through BBPS

This new white paper traces Bharat Bill Payment System's journey and examines its potential in the next decade.

Paper

Decoding the Extent and Exposure of Financial Fraud Among DFS Customers

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.