Impact of the COVID-19 Pandemic on CICO Agents- Kenya Report

Recommendations for policymakers and financial service providers to support CICO agents

This report highlights the impact of COVID-19 on cash-in and cash-out (CICO) agents in Kenya and the issues they have faced while delivering financial services since the onset of the pandemic. It also offers recommendations to policymakers and digital financial service providers to address key concerns and help CICO agents continue their services.

About this Publication

By Evelyne Matibe, Olivia Obiero, Anup Singh , Diana Siddiqui