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Technical Report on the Consumer Credit Insurance Market in South Africa
Designing appropriate regulatory policies to strengthen the consumer credit industry
Growth and Vulnerabilities in Microfinance
Exploring reasons for credit delinquency crises
Consumer Experiences in Branchless Banking
Reaching vulnerable populations through branchless banking
Responding to a Crisis at FUNDESER
Ensuring client protection through high ethical standards and sound risk management
Customer Outcomes-Based Approach to Consumer Protection: A Guide to Measuring Outcomes
This reading deck summarizes lessons from a pilot exercise that involved the Financial Sector Conduct Authority (FSCA) and five FSPs in South Africa focused on measuring intermediate customer outcomes from a supervisory perspective.