Displaying 1 - 10 of 37
Paper

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit
Rizzi, A., Barrès, I. & Rhyne, E., The Smart Campaign
Case Study

Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment

Findings and industry recommendations based on input from 1000 MFI clients
Sanford, C, BFA Global, The Smart Campaign
Case Study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Meka, S. & Cojocaru, L., The Smart Campaign, BFA Global
Case Study

Client Voices Benin Country Report

Surveying client protections in a lightly regulated microfinance market
Sanford, C., The Smart Campaign, BFA Global
Case Study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Ahmed, W., The Smart Campaign, BFA Global
Paper

What Happens to Microfinance Clients Who Default?

Solli, J., Galindo, L., Rizzi, A., Rhyne, E., & van de Walle, N., The Smart Campaign
Guide / Toolkit

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system
Wardle, L. , The Smart Campaign
Case Study

Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.

Evaluating benefits of client complaints mechanisms for improving service delivery
Bansal, H. & Mohan, A., The Smart Campaign
Guide / Toolkit

Essential Documents for New Clients: A Toolkit for Financial Institutions

Toolkit for helping new clients fully understand their financial obligations
The Smart Campaign
Paper

Responding to Client Complaints at Tameer Bank, Pakistan

How can banks use call centers to address customer complaints?
Center for Financial Inclusion at Accion, The Smart Campaign