Displaying 1 - 10 of 43
Paper

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit
Case study

Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment

Findings and industry recommendations based on input from 1000 MFI clients
Case study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Paper

My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia

Bringing client perspectives into the consumer protection discussion
Case study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Case study

Client Voices Benin Country Report

Surveying client protections in a lightly regulated microfinance market
Paper

What Happens to Microfinance Clients Who Default?

Guide

A Guide to Client Protection Assessments

Conducting an in-depth diagnostic of client protection policies and practices
Guide

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system