Displaying 1 - 10 of 43
Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit
Emerging consumer risks and recommendations for responsible practices in mobile credit
Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment
Findings and industry recommendations based on input from 1000 MFI clients
Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement
Findings and industry recommendations based on input from 1000 MFI clients
My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia
Bringing client perspectives into the consumer protection discussion
Client Voices Pakistan Country Report
Exploring the dynamics of long-term relationships between MFIs and their clients
Client Voices Benin Country Report
Surveying client protections in a lightly regulated microfinance market
A Guide to Client Protection Assessments
Conducting an in-depth diagnostic of client protection policies and practices
How to Design a Complaints Mechanism
Providing guidelines on developing an effective complaints mechanisms system