Displaying 1 - 10 of 43
News

19 April Deadline for Early Bird Registration for the Inclusive Digital Future Summit!

The Smart Campaign
Paper

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit
Rizzi, A., Barrès, I. & Rhyne, E., The Smart Campaign
Case study

Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment

Findings and industry recommendations based on input from 1000 MFI clients
Sanford, C, Bankable Frontier Associates, The Smart Campaign
Case study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Meka, S. & Cojocaru, L., The Smart Campaign, Bankable Frontier Associates
Paper

My Turn to Speak: Voices of Microfinance Clients in Benin, Pakistan, Peru and Georgia

Bringing client perspectives into the consumer protection discussion
Meka, S. & Sanford, C. , The Smart Campaign
Case study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Ahmed, W., The Smart Campaign, Bankable Frontier Associates
Case study

Client Voices Benin Country Report

Surveying client protections in a lightly regulated microfinance market
Sanford, C., The Smart Campaign, Bankable Frontier Associates
Paper

What Happens to Microfinance Clients Who Default?

Solli, J., Galindo, L., Rizzi, A., Rhyne, E., & van de Walle, N., The Smart Campaign
Guide

A Guide to Client Protection Assessments

Conducting an in-depth diagnostic of client protection policies and practices
The Smart Campaign
Guide

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system
Wardle, L. , The Smart Campaign