Displaying 1 - 10 of 37
Paper

Tiny Loans, Big Questions: Client Protection in Mobile Consumer Credit

Emerging consumer risks and recommendations for responsible practices in mobile credit
Case Study

Client Voices Peru Country Report: Progress and Evolving Risks in an Advanced Consumer Protection Environment

Findings and industry recommendations based on input from 1000 MFI clients
Case Study

Client Voices Georgia Country Report - Client Protection and Microfinance in Georgia: A Responsible Market with Opportunities for Improvement

Findings and industry recommendations based on input from 1000 MFI clients
Case Study

Client Voices Pakistan Country Report

Exploring the dynamics of long-term relationships between MFIs and their clients
Case Study

Client Voices Benin Country Report

Surveying client protections in a lightly regulated microfinance market
Paper

What Happens to Microfinance Clients Who Default?

Guide / Toolkit

How to Design a Complaints Mechanism

Providing guidelines on developing an effective complaints mechanisms system
Case Study

Resolving Client Complaints: Mechanisms Employed at Ujjivan Financial Services Pvt. Ltd.

Evaluating benefits of client complaints mechanisms for improving service delivery
Guide / Toolkit

Smart Lending: Client Protection in the Individual Loan Process

Incorporating client protection practices into individual lending by MFIs
Guide / Toolkit

Transparency in Promotions and Sales: A Checklist for Financial Service Providers

Improving transparency while marketing credit and savings products