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FinDev Blog

Four Major Challenges Faced by Mobile Money Users in Senegal

As access to digital finance grows, so do the risks. A concrete action plan involving all stakeholders is needed to address them.

Paper

Make Recourse Clear, Quick and Responsive

This resource is meant for Better Than Cash Alliance members and partners aiming to fortify recourse mechanisms through policy evolution.

Guide / Toolkit

Impact Assessment of Financial Service Providers: Market Conduct Risk-Based Supervision Guideline Note

This guideline note is meant to assist policymakers in developing impact assessment frameworks, under the MC-RBS umbrella and the overarching goals of financial consumer protection policy.

Paper

Applying Privacy by Design to Inclusive Finance Product Design

This brief is intended for inclusive finance practitioners, discussing three key challenges for implementation of CFI's Privacy as Product playbook and attempts addressing these challenges.

Guide / Toolkit

The Privacy as Product Playbook

This playbook, first-of-its-kind for the inclusive finance sector, aims to fill that gap and demonstrate a comprehensive way to integrate responsible data practices into the design process.

Paper

The Global State of Financial Inclusion and Consumer Protection, 2022

This publication details the key findings and provides a source of global data to benchmark efforts by financial sector authorities to improve the enabling environment for financial inclusion and consumer protection.

Paper

Decoding the Extent and Exposure of Financial Fraud Among DFS Customers

This publication decodes the extent and exposure of financial fraud among digital financial services’ customers and offers insights and policy recommendations.

Paper

The Global State of Financial Inclusion & Consumer Protection, 2022

This report details the key findings and provides a source of global data to benchmark efforts by financial sector authorities to improve the enabling environment for financial inclusion and consumer protection.

FinDev Blog

A Fair Digital Finance Market Failure: What a Recent Consumer Protection Index Reveals

The fair digital finance index measures the consumer experience of digital financial services and has found that, while stark global differences do exist, consumer protection needs remain unmet across the board.

Paper

Prompts for Equitable Artificial Intelligence in Inclusive Finance

This research presents some of the key challenges with building accountability and transparency for AI in inclusive finance.