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FinDev Interview
A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines
Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Guide
Guide to Financial Consumer Protection in the Digital Era
Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.
FinDev Interview
Why We Need a Responsible Digital Finance Ecosystem
Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Guide
Guide to Financial Health
This guide summarizes recent work on financial health that is relevant for policy and practice across the world, to help you get up to speed on the current state of the financial health movement.
FinDev Blog
Innovation vs. Consumer Protection: Striking the Right Regulatory Balance
Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem
By Dr. Peter Mwencha, Martin Mulwa