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FinDev Interview

A Chatbot Named BOB and Other Consumer Protection Measures in the Philippines

Atty. Charina B. De Vera-Yap shares how the Philippine Central Bank is using a customer-centric approach to update regulations and better protect Filipino consumers.
FinDev Guide

Guide to Financial Consumer Protection in the Digital Era

Consumer risks are increasing with the growth of digital finance. The resources in this FinDev Guide share good practices, solutions and tools to ensure that consumers achieve positive outcomes in their financial journey.  
FinDev Interview

Why We Need a Responsible Digital Finance Ecosystem

Eric Duflos of CGAP discusses recent findings on consumer risks and how to address them.
FinDev Guide

Guide to Financial Health

This guide summarizes recent work on financial health that is relevant for policy and practice across the world, to help you get up to speed on the current state of the financial health movement.
FinDev Blog

Innovation vs. Consumer Protection: Striking the Right Regulatory Balance

Five principles and five key actions to help build trust and confidence in Kenya’s digital finance ecosystem