This publication presents the main results of MFI client surveys in seven countries (Bhutan, Myanmar, Rwanda, Senegal, Togo, Cape Verde and El Salvador), as well as the concrete measures taken by MFIs to meet the needs expressed by their clients.

This report includes key financial and operational indicators that provide a country overview, indicator level performance and institutional details.

Findings from four country pilots of AKAM's monitoring, evaluation and learning framework

Social performance management case study on the use of market research techniques

Analyzing deposits services in Tajikistan

Presenting strategies to improve the microfinance sector in Bhutan

Presenting the state of the microfinance sector in Bhutan

Elaborating on the importance of using risk assessment tools like static pool analysis for MFIs

Presented at FAO, the Ford Foundation, and IFAD’s conference on rural finance research

A manual on credit appraisals for non-banking financial organizations