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Paper

From Insights to Action: Building Client Trust and Confidence in Branchless Banking

Incorporating user perspectives on branchless banking
Cohen, M., Microfinance Opportunities
Case Study

Microfinance & E-payments in Zambia: The Role of Consumer Education in Promoting Adoption

Field insights on the impact of financial education in branchless banking
Jaramillo, M., Lee, J., McGuinness, E., Microfinance Opportunities
Paper

Uncovering Barriers to Branchless Banking: A Synthesis of Consumer Capability Research in India, Malawi, Philippines, and Zambia

Does digital literacy of low-income consumers translate into better money management practices?
Jaramillo, M., Lee, J,, McGuinness, E., Microfinance Opportunities