All Publications
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Building Value in Microfinance Through Digitization: Lessons from Loan Automation Pilots
To address the hope and frustration brought about by digitization, CGAP identified and tested five core principles for successful implementation.
MFI Digitization in Central America’s Northern Triangle: The Impact of the COVID-19 Pandemic
This paper presents findings from a study to assess microfinance sector digitization, and shares valuable recommendations to prepare the sector for the potential digital divide ahead.
Banking in Layers: Five Cases to Illustrate How the Market Structure for Financial Services is Evolving
Exploring the market-level modularization of financial services through case studies featuring new models that are emerging, how they are coming about, and what they mean for the financial inclusion of low-income people in emerging markets and developing economies.