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Establishing a Financial Services Ombudsman in Mongolia: Experiences and Lessons From Armenia, Australia, and Singapore
This paper shares insights from three long-standing financial alternative dispute resolution systems in Armenia, Australia, and Singapore with a goal to help strengthen financial consumer protection in Mongolia and other countries.
Six Randomized Evaluations of Microcredit: Introduction and Further Steps
Evaluating the impact of microcredit on borrowers in six countries
Taking Stock: Financial Education Initiatives for the Poor
Increasing outreach through financial education
Shifting Technical Assistance Needs for Commercial MFIs: A Focus on Risk Management Tools
How can microfinance institutions cope with the new risks that come their way?