All Publications

Showing 1 - 4 of 4
Slide Deck

Putting Agents to Use: Insights From a Multicountry Research on Customer’s Usage of CICO Agents

This report shares strategies for enhancing customer retention among cash-in and cash-out (CICO) agents.

Nikhita Jindal, Surbhi Sood, Samveet Sahoo, Edward Obiko, Vineet Anand, MicroSave Consulting (MSC)
Slide Deck

Impact of COVID-19 on Banking Agents in Bangladesh

Recommendations to help build resilience to the pandemic

Samveet Sahoo, Diya Chatterjee, Sunil Bhat, Khandaker Shaoli Hassan, MicroSave Consulting (MSC)
Paper

Agent Network Accelerator Survey: Bangladesh 2016

Research focusing on operational determinants of success in agent network management
Tiwari, A., Jain, P., The Helix Institute of Digital Finance
Paper

Agent Network Accelerator Survey: Bangladesh Country Report 2014

Assessing the performance of agent networks in Bangladesh
Mehrotra, A., George, D., Wright, G.A.N. et al, The Helix Institute of Digital Finance