All Publications

Showing 1 - 5 of 5
Case Study

Building MIS Capacity for Social Performance Reporting

Case study on how a Philippine MFI brought social and financial performance reporting into balance
Ledesma, J., Mendez, A. & Engracia L., MicroSave Consulting (MSC)
Paper

Developing a Tool to Measure Client Satisfaction and Protection

Lessons from the Client Satisfaction and Protection Survey
Ledesma, J. & Pangan, A.O., MicroSave Consulting (MSC)
Paper

Reinforcing the Role of the Board in Social Performance Management

A case study with an MFI in the Philippines
Joyas, L. M. & Mendez, A. S. , MicroSave Consulting (MSC)
Case Study

Peoples Bank of Caraga in Philippines Listens to Members: Customer Satisfaction Survey

Lessons on improving the effectiveness of the survey tool in relation to SPM Universal Standards
Rivera, R. , Microfinance Centre (MFC)
Paper

Managing Social Performance: NWTF (Philippines)

Understanding social performance strategy of NWTF
Imp-Act Consortium