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The Art of Change: A Practical Approach to Changing Behaviors of Financial Service Providers for More Meaningful Outreach to Low-Income People

This publication explores the leanings from change management processes within the program’s partner financial service providers in Nigeria, Côte d’Ivoire and Uganda.

Chantal Vander Vorst, Miguel de Clerck, Agnès Fall, Laurie Dufays, World Savings and Retail Banking Institute (WSBI)