Building on findings from a recent customer research, this learning paper aims to understand of what services female customers value, prioritize and need.
Based on customer research in Cote d’Ivoire, Kenya, Morocco, Nigeria, and Uganda, this paper provides a synthesis of findings that help understand to what extent savings allowed customers to increase their financial resilience.
This study shares lessons learned in building financial and digital capability while introducing agricultural technology interventions to savings groups through the UN Kigoma Joint Program.
Research findings from Uganda sharing results from qualitative interviews with women who report greater sense of trust and relationship with the bank and improved saving behavior as a result of coaching.
The sector needs to transition from the idea that financial inclusion means borrowing (and sometimes saving) in a financial institution and give more power to informal savings through the millions of groups that already exist.
This case study tests the impact of a new basic savings product positioned in the financial inclusion market using the CGAP customer outcome indicator framework.
CARE shares results and lessons from adapting their Village Savings & Loan Association (VSLA) model to crisis settings to help extend access to financial services to some of the most underserved communities in the world.
This paper highlights three different business models, including key revenues and costs drivers, to help understand the market potential of various low-income segments.