Savings and Retail Banking in Africa: A Case Study on Innovative Business Models
Financial service providers (FSPs) who serve low-income customers in Africa face a threefold challenge. Digitization is becoming the norm, both within the financial services industry and in the fast-emerging fintech sector. They wrestle with the effects of the COVID-19 pandemic and its impact on their customers. And they must simultaneously adapt to changing and more demanding customer expectations. These FSPs are under pressure. How they should adapt to these new, unfolding realities?
New and varied business models are emerging from efforts to address these issues. These models range from cooperation with other FSPs to the use of digitization and fintech, to tackling addressing infrastructure shortcomings and addressing customer expectations. This study describes six models, linking each to case studies.