Agent Network Accelerator Research: Indonesia Country Report

Survey of digital financial services agents and their operations

The Agent Network Accelerator (ANA) Project is a four-year research project on agent networks in 11 countries in Africa and Asia. As part of this research, MicroSave will conduct over 40,000 agent interviews with 40 elite digital finance deployments. 

This second wave of the ANA study in Indonesia builds on the findings of qualitative assessments completed in 2014. The study is the first large-scale quantitative survey of Indonesian digital financial services (DFS) agents and aims to inform relevant DFS stakeholders on progress and challenges of agent network development for digital financial inclusion in Indonesia.

The research focuses on operational determinants of success in agent network management, specifically:

  • Agent network structure;
  • Agent viability;
  • Quality of provider support;
  • Provider compliance and risk.

About this Publication

By Kapoor, R., Pelupessy, A. G. & Kusuma, L. C.