Remittances and Financial Inclusion: A Demand-Side Analysis of Low-Income Jordanians and Syrian Refugees in Jordan

Understanding demand, use, and preferences of current and potential remittance customers

This study used a quantitative analysis of the key remittance patterns and behaviors of low-income Jordanians and Syrian refugees in Jordan to understand the demand, use, and preferences of current and potential customers of both formal and informal domestic and international person-to-person (P2P) remittance services. The study also focused on awareness of mobile wallets and broader access to financial services and technology.

The paper presents the main findings from the demand-side survey, with a specific focus on Syrian refugees. Data shows that remittances are probably not the primary entry point to formal and digital financial services for the studied population because only a limited number of Syrian refugees and low-income Jordanians engage in remittance activities. However, the survey provides valuable insights into the financial lives and use of financial services of both groups.

About this Publication

By Chehade, N., Navarro, A. & Sobol, D.