All Publications
Study to Assess the Role and Impact of Women Self-Help Groups as Banking Agents in Bihar
This slide deck provides the main findings from a CGAP research exploring the role of gender in developing rural agent networks in Bihar State, India, through the State Government's Bank Sakhi Program.
"Yes I Get It. Small Deposits Do Make Sense." - Lessons From a Pilot With Airtel Payments Bank on Client Communication
This slide deck charts the journey of a pilot on behavioral communication to encourage women to make small saving deposits.
How Well Do Indians Use Cash-In & Cash-Out (CICO) Agents, and Can This Usage Increase?
This strategic insights deck combines findings from MSC’s multiple national-level studies offering a set of practical recommendations for the service providers to help them increase customer footfall at agent points.
A Toolbox for Business Correspondent Agents for Better Customer Engagement
This report shares insights on how agents could be empowered to help enhance the uptake of select government-backed insurance products.
Predominant Cash-In Cash-Out (CICO) Models in India
This study explores the challenges across the entire lifecycle of agents in India, from setting up to reaching sustenance.
Agent Network Journeys: Country Deep Dives
Impact of COVID-19 on Banking Agents in Bangladesh
Recommendations to help build resilience to the pandemic